Q: When will my order ship? I placed my order 2 days ago and it still hasn’t shipped. Why hasn’t it shipped yet?

A: Order processing time is usually 3-5 business days before shipping. All perfumes are hand blended, hand packaged and orders are fulfilled by the perfumer. There is no staff or fulfillment center. When you place an order, your items will be hand bottled & labeled, which takes time. Once the shipping label for your order has been printed, you will receive an email confirmation with a tracking number so you can follow the progress of your package on its route to you.

Q: Why don’t you ship internationally? Other US perfumers list “cosmetics” or “body oil” on the customs form so they can ship perfume internationally. Can’t you just do that so I can order your perfumes from outside the USA?

A: It is illegal for me to ship perfumes to countries outside the United States due to international hazmat guidelines for alcohol based perfumes. I will not lie on a customs form to illegally ship perfume outside the USA. Please refrain from asking me to do so. All domestic (USA) orders ship via USPS Ground Advantage with tracking.

Q: What is your return policy? If I order a large size product and don’t like the smell, can I return it for a refund?

A: I cannot accept returns on used cosmetics, personal care products & fragrances/perfumery materials for hygiene purposes, as returned items cannot be resold. I offer sample sizes of all products. Please try a sample size before purchasing a full-sized product. If there is a problem with your product, please contact me immediately & I will do everything I can to resolve your problem.

Q: I’m interested in a custom fragrance. How do I find out more about having a bespoke fragrance made for me?

A: Use the CONTACT link above if you would like more information on the Bespoke Fragrance Project.